40+ years experiance
MLA Approved
No call out charge
Local service
A customer in Hitchin contacted Active Lock Centre after their main commercial entrance door began to drop and become unsafe to use.
On inspection, the bottom pivot had completely failed. This caused the full weight of the door to shift incorrectly, which then bent the top arm. At this stage, the door was at serious risk of coming off completely if left unresolved.
If you need a reliable locksmith in Hitchin, we provide fast response and professional services across the area.
The issue started with the bottom pivot failing.
When this component gives way, the door is no longer properly supported.
The weight transfers upwards through the system, which leads to further damage.In this case: The door had dropped significantly The alignment was completely off The door was unsafe to useIgnoring this type of issue will always make it worse.
Because the pivot had failed, the top arm was forced to take excessive strain and bent out of shape.
At this stage: The door could not operate correctly The mechanism was under stress Continued use could have caused complete failure
This is where quick fixes don’t work. The damaged parts must be replaced properly.
This was not a simple adjustment job.
A proper repair required: Removal of the failed bottom pivot Replacement of the bottom shoe Replacement of the damaged top arm Full realignment of the door
Anything less would have resulted in ongoing problems or a callback.
The Repair Process
1. Removal of Failed Components
The damaged pivot and bent arm were removed carefully to avoid further damage to the frame.
2. Installing New Bottom Shoe and Pivot
A new bottom shoe and pivot were installed to properly support the weight of the door.This is the most critical part of the repair. If this is not installed correctly, the problem will return.
3. Replacing the Top Arm
With the base support restored, a new top arm was fitted to ensure controlled movement and stability.
4. Rehanging and Adjusting the Door
The door was then: Rehung correctly Aligned within the frame Adjusted for smooth and safe operation.
This step ensures long term reliability, not just a temporary fix.
For urgent issues, our emergency locksmith services are available 24/7.
The Result
The door is now: Fully supported Properly aligned Safe to use Operating smoothly.
No shortcuts, no temporary fixes, just a proper repair.
Commercial Door Repairs in Hitchin
We regularly carry out commercial door repairs across Hitchin, including shopfront doors, office entrances, and communal access doors.
Common issues we fix in Hitchin include:
- Failed door pivots
- Dropping aluminium doors
- Misalignment and frame issues
- Worn or damaged top arms and closers
If your door is showing early signs of failure, dealing with it early will prevent more costly damage.
Why Choose Active Lock Centre
- Over 40 years of experience
- MLA approved locksmith
- No call out fee
- Fast response across Hitchin and surrounding areas
- Proper diagnosis and long-lasting repairs